40000 Privacy Policy & User Data Protection
Your privacy is our priority. This document explains how 40000 collects, uses, stores, and protects the personal information of Malaysian users on our platform.
Updated: 2026. Applies to all registered users in Malaysia.
Information We Collect
When you register and use the 40000 platform, we collect several categories of information to keep our services running properly and securely. The types of information collected are as follows:
Account Information
During registration, we collect your full name, email address, phone number, date of birth, and login credentials. This information is required to verify your identity and grant access to your 40000 account.
Payment Information in MYR
To process deposits and withdrawals in MYR, we may retain bank account or e-wallet details (such as DuitNow or Boost) associated with your transactions. Full account numbers are not stored once a transaction is complete — only the minimum data required for compliance and verification purposes.
Device & Browser Information
We automatically collect technical information including device type, operating system, browser type, IP address, time zone, and screen resolution. This data is used to optimise the user experience and detect suspicious activity.
Platform Usage Data
We record pages visited, games played, session duration, and interactions with platform features. This data helps us improve our services and deliver a more relevant experience to users.
How We Use Your Information
40000 only uses the information collected for legitimate and necessary purposes. The following are the primary purposes for which your data is used:
- Account Management — Enables login, identity verification, and management of your account settings.
- Transaction Processing — Accurately processing deposits, withdrawals, and transaction records in MYR.
- Platform Security — Detects and prevents fraud, account abuse, and unlawful activity on the 40000 platform.
- Service Improvements — Analyses usage patterns to improve the platform's design, performance, and content.
- Service Communications — Sends important notifications related to your account, transactions, policy changes, and technical updates.
- Legal Compliance — Meets the reporting and record-keeping requirements set out under applicable Malaysian law.
We do not use your data for third-party advertising or sell it to other companies for marketing purposes.
Cookies & Tracking Technologies
Types of Cookies Used
The 40000 platform uses cookies and similar tracking technologies to ensure the platform runs smoothly. There are three main categories of cookies in use:
- Essential Cookies — Required for core functions such as login session verification and security. These cookies cannot be disabled.
- Functional Cookies — Stores user preferences such as language, display settings, and game preferences for a more convenient experience.
- Analytics Cookies — Collects data on how users interact with the platform for internal improvement purposes. This data is not shared with external parties.
Cookie Controls
You can manage your cookie settings through your browser. However, disabling essential cookies may affect the login functionality and security of your account on the 40000 platform. We recommend reviewing your browser's help guide for more information on managing cookies.
Data Storage, Security & Sharing
Technical Security
All data transmitted between your device and 40000's servers is protected using industry-standard SSL/TLS encryption. Passwords are stored in hashed form and cannot be read directly. Databases containing users' personal information are stored on servers protected by layered firewalls and strict access controls. Security monitoring is carried out continuously to detect any unauthorised access attempts.
Data Retention Period
Active account information is retained for as long as the account remains active. Following account closure, core data is kept for the minimum period required under Malaysian law for compliance and audit purposes. Non-identifiable analytics data is deleted within 24 months.
Third-Party Sharing
40000 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. We may share necessary data with trusted payment processors (such as DuitNow providers) to facilitate transaction processing. All such third-party partners are bound by strict confidentiality agreements and are only permitted to use the data for specified purposes. We may also disclose information to the relevant authorities where required by Malaysian law.
User Rights & How to Contact Us
Access & Correction Rights
You have the right to access the personal information we hold about you at any time. If you find anything that is inaccurate or out of date, you can update it directly through your account settings on the 40000 platform, or contact our support team for assistance.
Right to Deletion
You may request the deletion of your personal data by contacting us in writing. Requests will be processed within 30 working days, subject to any legal requirements that may obligate us to retain certain records. Data required for financial audits or regulatory compliance cannot be deleted before the retention period prescribed by law has elapsed.
Changes to This Policy
40000 reserves the right to update this Privacy Policy from time to time. Any significant changes will be communicated to registered users via email or in-account notification. Continued use of the platform after such changes take effect constitutes your acceptance of the updated policy.
Contact Us
For any questions about this Privacy Policy, or to exercise your rights regarding personal data, please contact the 40000 support team at [email protected]. We respond within 12–24 hours on business days. You may also refer to the FAQ for answers to general questions about privacy and account security.
More Questions About Your Privacy?
The 40000 team is here to help you understand how your data is protected. Check our FAQ or log in to manage your account's privacy settings directly.